Shipping policy

Thank you for shopping with Cactus Apparel Co. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 3-5 business days after they are placed.

During periods of high order volume, product launches, holidays, or promotional events, processing times may be extended. If significant delays occur, we will notify you using the email address provided with your order.

Business days are Monday through Friday, excluding U.S. federal holidays.

Shipping Methods & Delivery Times

Estimated delivery times begin once your order has been shipped.

Typical delivery estimates are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: Available at checkout (where applicable)

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery destination
  • Package weight
  • Shipping method selected

From time to time, Cactus Apparel Co. may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Cactus Apparel Co. is not responsible for delays, lost packages, or additional shipping costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Returned packages due to failed delivery attempts

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages

Once an order has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

Cactus Apparel Co. is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

If your package is missing after being marked delivered, we recommend:

  • Checking with neighbors or household members
  • Looking around your property
  • Contacting the shipping carrier directly
  • Filing a carrier claim if applicable

If you need assistance locating your shipment, we're happy to help where possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging

We'll review the claim and work to resolve the issue promptly.

International Shipping

At this time, Cactus Apparel Co. currently ships to United States addresses only.

If international shipping becomes available, this policy will be updated accordingly.

Pre-Orders

Products listed as Pre-Order will include an estimated shipping date on the product page.

If your order contains both pre-order and in-stock items, your order may ship together once all items become available unless otherwise stated.

Multiple Shipments

In certain situations, orders containing multiple items may ship separately to ensure the fastest possible delivery.

Customers will receive tracking information for each shipment.

Shipping Delays

While we strive to meet all estimated delivery times, delays caused by weather, natural disasters, carrier service interruptions, holidays, or other circumstances beyond our control may occur.

Cactus Apparel Co. is not liable for shipping delays once an order has been accepted by the carrier.

Refused or Undeliverable Packages

If a shipment is refused or returned due to an incorrect address or repeated failed delivery attempts, the customer will be responsible for any additional shipping charges required to resend the package.

Original shipping charges are non-refundable.

Questions

If you have any questions regarding shipping, please contact us:

Cactus Apparel Co.

Email: orders@cactusapparelco.com