Refund policy
At Cactus Apparel Co., we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unworn, unused, and unwashed
- Have all original tags attached
- Be in its original packaging (when applicable)
- Include proof of purchase or your order number
To initiate a return, please email orders@cactusapparelco.com with your order number and reason for the return.
*Returns that are worn, washed, damaged by misuse, missing original tags, or otherwise not in their original condition may be refused or subject to a partial refund at Cactus Apparel Co.'s discretion.
Return Address:
[Insert Return Address]
Please do not send items back without contacting us first. Unauthorized returns may be refused.
Once your return request has been approved, we'll provide instructions for completing your return.
Return Shipping
If the return is due to a manufacturing defect, damaged item, or an error on our part, we will provide a prepaid return shipping label.
For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your order is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at orders@cactusapparelco.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We'll work quickly to resolve the issue by providing a replacement, exchange, or refund when appropriate.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Limited edition releases (if marked Final Sale)
- Items showing signs of wear, washing, alterations, or misuse
If you have questions about whether an item qualifies for return, please contact us before purchasing.
Exchanges
Need a different size or color?
The quickest way to receive your new item is to return the original item for approval and place a new order.
If your requested exchange item is available, we'll do our best to accommodate your request.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved:
- Refunds are issued to your original payment method.
- Please allow 5–10 business days after approval for your financial institution to process the refund.
- Original shipping charges are not refundable unless the return is the result of our error.
If you haven't received your refund within 15 business days after approval, please contact us at orders@cactusapparelco.com.
Order Cancellations
Orders begin processing quickly to ensure fast shipping.
Because of this, we cannot guarantee order cancellations or changes once an order has been placed. If you need assistance, contact us immediately and we'll do our best to help before your order ships.
Package Theft & Lost Packages
Once your order has been shipped, you'll receive a tracking number via email so you can monitor its progress.
Cactus Apparel Co. is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking around your property and with household members or neighbors.
- Contacting the shipping carrier to file a lost package claim.
- Contacting your local post office or delivery facility.
If you need assistance, please reach out to us at orders@cactusapparelco.com. While we cannot guarantee replacement or reimbursement for stolen packages, we'll gladly assist you in working with the shipping carrier whenever possible.
Sizing Responsibility
We encourage all customers to carefully review our sizing charts and product descriptions before placing an order.
Because sizing can vary between styles and individual preferences, Cactus Apparel Co. cannot guarantee fit. Customers are responsible for selecting the correct size when ordering.
If your item doesn't fit, you're welcome to request a return or exchange in accordance with our Returns & Exchanges Policy, subject to product availability.
Final Sale Items
Certain products may be designated as Final Sale and are not eligible for return, exchange, or refund.
Final Sale items may include, but are not limited to:
- Clearance or discounted merchandise
- Limited edition or seasonal collections
- Promotional or special event merchandise
- Personalized or custom-made products
- Any product explicitly marked Final Sale on the product page
Please review your order carefully before completing your purchase, as all Final Sale purchases are considered final.
Questions?
If you have any questions about our return policy, we're happy to help.
Email: orders@cactusapparelco.com